|Date Posted||June 10, 2018|
Provide support for desktop computer hardware, software, and peripherals. The base location for this position is the Wisconsin Rapids Campus, however weekly travel to the Marshfield and Stevens Point Campuses should be expected. Occasional travel to the Adams County Center may be required.
Duties & Responsibilities
Install, troubleshoot, repair, and upgrade desktop computer hardware, software and peripherals. Prepare computers utilizing imaging technology and current security and anti-virus solutions.
Monitor Help Desk ticketing system, ensure proper routing, and address Desktop Services-related tickets.
Provide support by phone, email, remote access, or campus visits.
Assist department staff with IT-related projects.
Maintain documentation/knowledgebase for users and technical staff.
Maintain hardware inventory information and prepare hardware for proper disposal.
Other duties as assigned.