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Field Support Technician, 24038

Location , CA
Date Posted May 16, 2018
Category Data Center
Job Type Full-Time


Genesis10 is currently seeking a Field Support Technician with our client in the SEO industry in their New York, NY location. This is a 12 month + contract position.


  • Seeking an Field Support Technician


  • Provide site survey support for OSP and ISP projects, as well as large space & power and/or equipment deployments
  • Perform site audits and reconcile data discrepancies in coordination with Network Surveillance and other groups as necessary
  • Recommend improvements to processes that may impact the quality of our network assets or improve overall efficiencies for any related process or system
  • Manage local construction vendors working on behalf of the company to ensure compliance with installation, repair, maintenance MOPs and standards, as well as quality and cleanliness
  • Meet/coordinate with Local Exchange Carrier (LEC) and other technicians to facilitate timely installation, repair, and maintenance activities as necessary
  • Perform site surveys in support of network builds, augments, or decommissions
  • Assist in coordinating site access, equipment staging, and other tasks 
  • Top 3 Daily Responsibilities: 
    • Maintain the highest quality standards in all assigned data center locations and remote points of presence (POPs)
    • Perform physical installation, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standards in the telecommunications industry
    • Perform card adds or replacements, software upgrades, and associated testing


  • Extensive knowledge of Data Center and POP infrastructure, including experience or deep understanding of OSP, ISP, interfacility cabling, fiber and copper distribution, AC/DC power systems, environmental controls, and relay rack/cabinet/cage construction
  • A minimum of 3 years experience installing, testing, troubleshooting, and commissioning a wide variety of telecom/network equipment, including DWDM, and a myriad of routers and switches, as well as all associated fiber and space/power infrastructure in POP or DC environments
  • Expertise with all telecommunications testing equipment from scopes and sources and power meters to the different OTDR, BER, and IP capable test sets 
  • Knowledge of all optical testing standards across all transport protocols and bandwidths 
  • Must know what good looks like – running, dressing, cleaning, scoping/testing, labeling, racking, stacking, and general neatness within a data center environment
  • Complete understanding of all data center site safety standards
  • Experience and ability to work effectively with local exchange carrier (LEC) and other telecom service provider technicians, building landlords, electricians, construction operators, and non-technical end users
  • Ability to work independently, diagnose problems and take appropriate action with minimal supervision Experience with logical inventories like Netcracker or Granite, and the ability to read fiber or duct tables, CAD drawings, and blueprints required
  • Competence with spreadsheets, workflow and project management applications, and administrative software applications a must 
  • Desired Skills: 
    • OSHA certifications highly preferred 
    • Experience with state and local regulatory standards, procedures, and permitting requirements preferred
    • Contractor management experience preferred
    • Union contractor experience preferred in metros where unions are prevalent
  • Able to work as a W2 employee of Genesis10 (no Corp-to-Corp)

If you have the described qualifications and are interested in this exciting opportunity, please apply!
About Genesis10:

Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives.  If you are a high performing business or IT professional with solid, referenced experience, we want to meet you.  Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations.  We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement – project after project.   To learn more about Genesis10 and to view all our available career opportunities, please visit us at  "Genesis10 is an Equal Opportunity Employer, M/F/D/V”

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