ICC Project Coordinator, 21350

Location , FL
Date Posted August 9, 2017
Category Data Center
Job Type Full-Time

Description

Apex Systems has a Project Coordinator Position available, working with one of the largest companies in the US. The ideal candidate will have experience supporting professional service projects/dispatcher along with basic technical knowledge and call center experience.

All interested applicants can send their resume to Sophia Rafool at s[Click Here to Email Your Resumé].

Location: Tampa, FL

Contract length: 6 months

Pay Rate: $18/hr

Job Responsibilities:

  • 85% phone work: out & in-bound 
  • 10% reporting 
  • 5% data integrity audits 
  • Perform technician screenings 
  • Excel Reporting experience
  • Watch for call volume spikes & organize your day, breaks/lunch, around call spikes 
  • Send technician welcome email w/field procedures, instructions, etc. 
  • Perform technician Over-duration call 

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