Network Operations Center (NOC) Technician, 24597

Location , GA
Date Posted July 14, 2018
Category Data Center
Job Type Full-Time

Description

Ref ID: 00900-9501364810

Classification: Account Executive/Staffing Manager

Compensation: $17.00 to $19.00 per hour

Robert Half Technology is currently hiring a NOC in Sandy Springs, Georgia.

If interested, please apply and email your resume to [Click Here to Email Your Resumé].

  • Monitor the data centers and restore services when systems fail
  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Track computer system issues through to resolution, within agreed time limits
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Document technical knowledge in the form of notes and manuals
  • Select, configure, and enhance monitoring tools
  • Coordinate emergency communications (e.g., during an outage or maintenance period)
  • Perform scheduled maintenance (to the extent of their capabilities) and system checks
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