|Date Posted||January 12, 2019|
Job Description: Combined Deskside/Network Technician
o Provide Level 1 support consistent with Network data and voice support models.
o Perform comprehensive maintenance and support as prescribed by ExxonMobil, including PC, notebooks, printers and other PC peripherals.
Relocate & install PCs, printers & other peripherals including ExxonMobil standard software within all ExxonMobil locations.
Install & configure of end user software, e.g.: MS Office, MS Outlook. Observe ExxonMobil security & safety regulation in particular to virus protection.
Update hardware/software asset data using Asset Center database upon installation or relocation of any PC equipment.
o Maintain a working knowledge of:
Network data (Cisco/Juniper routing, switching, WAN/LAN protocols)
Voice technologies (Legacy PBX, Cisco, MS Lync)
Network Services Internal Processes.
o Maintain operations reliability
Plan network changes
Resolve network and desktop problems
Participate in review meetings as required to support implementation activities
Provide recovery and restoration of the network in event of a disaster or major incident
o Security and Controls
Comply and contribute to completing Security and Controls process regarding Network data and voice technologies
o Experience in PC/printers and network support & maintenance
o General network (data and voice) knowledge
o General network knowledge (Cisco/Juniper)
LAN and WAN network equipment and environments, analysis, routing, and switching
OSI Model, TCP/IP, DNS, DHCP
Network management and protocol analysis
VSAT, Wide Area VLAN, MAN, MPLS/IPVPN technology , QoS features, Wireless LAN technology
Voice knowledge; IPT, VoIP technology, Cisco VoIP
o Proficient in supporting Window client environment, Possess working knowledge in Outlook, Proficient in WINDOW-based application such as MS Word, MS Excel, MS PowerPoint
o Basic knowledge in supporting iOS devices
Qualification/Skills (Nice to Have):
o University degree with emphasis in Computer Information Systems, Information Technology or a closely related field with course work in technology-related subjects
o Data/Voice certification e.g. CCNA, CCNP, JNCIA, Cisco Voice
Experis is an Equal Opportunity Employer (EOE/AA)