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NOC Technician, 26175

Location , NH
Date Posted November 10, 2018
Category Voice and Data
Job Type Full-Time

Description

Ref ID: 02600-0010609943

Classification: Network Engineer

Compensation: DOE

Looking for NOC Data Engineer ESSENTIAL DUTIES AND RESPONSIBILITIES: ? Investigate, document and diagnose trouble calls to resolve service affecting issues across multiple service platforms including but not limited to Carrier Ethernet, MPLS, T1, DSL, Type II and Internet services. ? Provides the highest level of technical escalation within the Repair NOC ? Responsible for developing material and training the Tier 1 2 staff to ensure continuous improvement. ? Liaison between implementation engineering and Core NOC to resolve complex technical issues. ? Assists in the development of process and procedure in an on-going effort to ensure problem management success. ? Trouble ticket management (create, resolve, escalate and manage through to resolution) including documenting progress in ticketing system. ? Carrier grade device management as needed for repair i.e. software/firmware upgrades, following maintenance procedures, and recovery tactics. ? Troubleshoot network events and outages on equipment including: IP routers, Ethernet switches, Optical Network Terminals (ONT), DS3/DS1 multiplexors, DSL access mux, etc. ? Updates job knowledge by participating in educational opportunities; reading technical publications, participating in online self-paced training. ? Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the company. ? QUALIFICATIONS, KNOWLEDGE, and SKILLS: ? Excellent written and verbal communication skills are required. Detail oriented, highly organized. ? Strong problem-solving skills. ? Regular, consistent and punctual attendance. Able to work nights weekends as necessary while on-call. ? Strong analytical thinking and problem-solving capabilities; ? Advanced knowledge of Ethernet and IP required. Successful candidate will have the skills necessary to troubleshoot layers 1-4 of the OSI Model. ? Working knowledge of VOIP and Hosted Voice technologies; ? Hands on experience with Network Edge, Transport and Access technologies (Copper based services including DSL, eSHDSL, DS1, GPON, and Active Ethernet). ? Hands on experience with some or all of the following vendors platforms: Adtran, Ciena, Cisco, Calix, Telco Systems, Adtran Voice Gateways, Cisco Call Manager, MetaSwitch or Genband. ? Working knowledge of VoIP Protocols (SIP, MGCP, RTP, SDP) ? Ability to create, test, document and follow processes. ? Strong knowledge of network cabling, network classification and network topology ? Understanding of technologies such as operating systems, anti-virus, back-ups, virtualization and firewalls Please send resumes to [Click Here to Email Your Resumé]

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