Senior Help Desk Support, 21382

Location , CA
Date Posted August 11, 2017
Category Voice and Data
Job Type Full-Time

Description

Senior Help Desk Support – On behalf of our client, Procom Services is searching for a Senior Help Desk Support Technician in Sunnyvale, CA.

Senior Help Desk Support Job Details

  • Provide first level IT support for all end users via telephone, email or chat.
  • Troubleshoot and resolve hardware, software and voice data/communication systems issues.
  • Escalate calls when appropriate.
  • Write concise, information service tickets.
  • Follow up on all tickets in a timely manner and pursue issues through to resolution.

Senior Help Desk Support Mandatory Skills

  • Required experience using ticketing systems and writing technical support reports and documentation.
  • Must possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers and networks.
  • 5-10 years of experience.
  • Relies on some experience to plan and accomplish tasks.
  • Strong communication (written and verbal).
  • Strong written case notes.
  • Ability to manage multiple priorities.
  • Leads and directs the work of others.

Senior Help Desk Support Start Date

ASAP

Senior Help Desk Support Assignment Length

5 months

**Please note that we are unable to work with on H1B Visas or candidates represented by third parties. No Corp to Corp

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