Cabling Resume –

Last Resume Update September 20, 2018
Location North Las Vegas, Nevada
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Intuit, Ch2m HILL, Qwest Communications,
IT Support and Operations
Jan 2001 – Nov 2014
IT SUPPORT and operations
Company Name: Intuit
Dates Employed Jul 2016 – Present
Location: Las Vegas, Nevada
I am a member of an IT support team operating in one of Intuit's Operations Centers.
Works on moderately complex assignments where judgment is required in resolving problems.
Monitors service and incident requests and assigns or resolves tickets as appropriate.
Work well with customers, peers, and management within the IT Operations Team.
Follows IT standards and policies for workflow.
Engages vendors for onsite repair where applicable.
Provides Hardware Break/Fix solutions for technology assets where applicable.
Completion of routine service and incident requests within Service Level Objectives.
Maintain strong cooperative relationships within the IT Ops Team and with other IT support Teams.
Applying Systematic problem solving method for incident resolution.
Primary responsibilities include cabling and infrastructure, Server installs and maintenance of servers and appliances, Keeping an accurate Inventory of parts, Server repair, Repairs include (Mother Board, PSU, PDU, Upgrade and replace faulty DIMM, Replace faulty HDD, Replace Perc controller battery, SD card replacement, Fan replacement, SPF troubleshooting, Nic card replacement and troubleshooting, Decommission of older equipment, Proper disposal of failed or decommissioned HDD's, Degassing and wiping of HDD's, upgrade firmware, Bios, etc.

IT-Support and Operations Tech II
Company NameCH2MHILL
Dates Employed2001 – Nov 2014 Employment Duration13 yrs
LocationEnglewood, CO.
Manage all requests through CRM ticketing system.
Monitor all LAN/WAN network connectivity through Orion Network Monitoring and e-mails alerts. Open tickets with carrier, “Sprint, Qwest, Level3” and notify proper Sys Admin with outage info and ticket number. Follow up with carrier as needed.
CD/DVD burning. Create CD's and DVD's as requested from users. This includes images, .pst files, data backups, and copies of original media. Create copies of master Microsoft Licensed media. Maintain physical security of master CD’s and DVD’s.
Perform Nightly batch production using Backup Exec and Commvault.
Complete restore requests by locating files, calling back correct media, and performing the restore on the backup software.
Load libraries and initialize media for backups. Create client requested archives using removable storage media. Maintain and track all media through Vertices Media software, SecureSync and Iron Mountain, Tape libraries include, Dell Power Vault TL4000 and 6000. Using media LTO 4 and LTO6.
Maintained inventory using Maximo inventory system and SecureCRT.
Rack and Un-rack servers as requested. Run cables (Cat5, Cat6, Fiber, Power and KVM) as needed. Troubleshoot and resolve Server alarms. Replace Hard Drives, Power supplies and Memory as needed or requested. Servers include Dell R710, 720, 810, PowerEdge 2850, 2950, Power Vault MD1000, 3000, Blade Servers PowerEdge M610.
*Monitor security cameras from the NOC for the Security Group. Take calls for Security Group related to Crisis Management and escalate calls to the Security on call manager.
*Responsible for keeping SOP’s up to date and creating new sop’s as procedures change or when new responsibilities are acquired.
*Responsible for setting up a bridge call with Managers and System Administrators in the event of a major system outage.

Qwest Communications
Operations Suppot Technician
Company Name: Qwest Communications
Dates Employed1987 – 2001 Employment Duration14 yrs
LocationEnglewood, CO.
1987 – 2001, U S West/Qwest Communications, 181 Inverness Drive West, Englewood Co.
IT Specialist, 1999-2001
Duties include running nightly MVS batch production on an IBM OS 390, Unix batch production. Monitor over 300 mid-range servers using HP OpenView, troubleshoot server’s and batch problems through utilization of tools including Vantive trouble tickets, customized web tools, Control-O and Control-M.

US WEST/Qwest Communications, Computer Operator, 1987-1999
Experience includes supporting various I/O devices, IBM mainframe, DEC and Mid-range computers, Tape libraries and media, performing backups and printing reports daily.

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