At any given time, there are over a million listings for voice and data contractor positions. While the two are often lumped together, the high demand for more and more data is surpassing the needs for verbal communication.
Most people, especially the younger generations, would rather wait online to chat with a representative than to be placed on hold to speak to someone in person. In fact, an increasingly large percentage of the population communicates almost exclusively through texting, e-mail, and social media.
This is putting an increased demand on businesses to stay on top of trends. Businesses that are just now getting a Facebook page or a website are missing out on the other sites that are popping up by the day. The top 15 social media sites include Vine, Meetup, and Tagged in addition to Twitter and Facebook.
Many individuals who once specialized in voice operations have had to learn the finer points of data communication as well. The world is more and more visual by the day. There are applications which transform the spoken word into the written and programs that turn written and auditory inputs into vivid visual displays.
What this change means to those in the voice and data services is that it is not enough to know what is current, there is a need to know what will be current. If technology happens at a quicker rate than the services are prepared to handle it, then chaos will ensue. Everything in the data field must be at least ten years ahead in order to not fall behind.
Since the voice contractor field is shrinking, many employers expect their employees to be able to handle both voice and data communications systems. For business’ which need access both to voice and data services, or even for individuals who just prefer both, the systems are often interwoven. Working on one system usually means working on both systems.
The debate continues to rage about whether voice communication is an outdated and old-fashioned technology. It is certainly not going anywhere immediately, though. One social networking site bought out a a Voice over IP (VoIP) company recently. This would lead one to believe that voice communication has its future happening through websites and connectivity services.
VoIP may not become a necessity for the private sector. The quality is higher than what most people require. It is likely to become commonplace in the world of business. The beauty of data communication is that people can respond on their own time. It is understood when someone doesn’t text back immediately. For some reason, people don’t carry this laid-back attitude with voice communication.
Data communication gives the users a time to plan out their reply and determine what the best response is. The one drawback to data communication is that voice tones and fluctuations are not as easy to pick up on. But, thanks to emoticons people are figuring out how to communicate as naturally as breathing.